In the olden days, when I was the controller of a division
of a subsidiary of a major appliance manufacturing company I supervised an
accounting department that had myriad responsibilities. Some not traditionally
an accounting duty, but one my staff wound up doing because they were so darn
competent.
Upwards of twenty people took care of receivables and
payables, of course, but also payroll for five hundred, order entry, invoicing,
domestic and international shipping, and even HR, when my payroll supervisor
was found to be doing that job.
When I took the job I was employee number was seventy three
or seventy four and I supervised four people. One of them told my boss, “She
goes or I go,” so I built on that core of three. When I needed people I posted
the job on the cafeteria bulletin board and interviewed everyone who applied
from out in the factory.
If they showed desire to succeed I’d hire them, train them,
support them and watch them grow. Some former assemblers went on to supervise
other employees; that payroll clerk who became payroll supervisor eventually
used her education benefits to finish college and then become an attorney.
My boss asked me once how I’d managed to assemble such a
crew and I smugly responded people tend to rise to your expectations. I thought
it quite the clever deduction.
I listened to an NPR interview recently with Wes Moore, about
his memoir, The Work. He came from
hard times and through hard times in the Bronx and in Baltimore. Before he hit
upon his working model of life, he said, he spent his time hurting people who
loved him to try to impress those who did not.
His adult career essentially has been public service, and he
has many years left to serve. In the interview he recounted visiting a
childhood friend, who is in prison. In the visit he asked his friend if the two
of them were the product of their environment. His friend replied, upon
reflection, no, they were the product of their expectations.
I have great expectations for myself but I never seem to meet them lol.
ReplyDeleteSounds like you were a good supervisor whoever did the motivating ;-)
ReplyDeleteA complicated topic.
ReplyDeleteExpectations (our own and those foisted upon us) can be very powerful indeed. Powerful incentives and disincentives.
Love (and am unsurprised) that you were an incentivator (and if that isn't a word it should be).
I think I would have like to work for you.... I was payroll/accounts payable manager for a community hospital (500 employees)... had a boss who still lived in the dark ages (the only thing he used his computer for was to play solitaire)... and was a tyrant. To this day I'm not sure what his expectations were, but if any of his "underlings" had expectations or even hopes for change, we might as well have quit right then.
ReplyDeleteThe lad in prison might have had only low expectations to rise to. So your deduction could still be valid.
ReplyDeleteIt's a complicated mix, though, isn't it? genes, expectations, environment, and chance.
That and you apparently saw something in the people you chose.
ReplyDeleteI wish you'd been my supervisor.
ReplyDeleteLove,
Janie
You were right though just incomplete. People will rise or sink to expectations.
ReplyDeleteLike the terrific grandmother you are, I am not surprised that you were a great, inspiring boss. I do believe that we can rise to great expectations because of, or in spite of, those who guide us. It is something within us.
ReplyDeleteI agree with you about people rising to your expectations. Seemed like you were a very effective manager; I'm sure much respected by those you managed.
ReplyDeletebetty
Hello Joanne,
ReplyDeleteAs teachers we both thought it terrifically important to have high expectations of the pupils. And, in many, many cases it did bring out the very best in them. However, it is not the case with everyone and, even if the conditions were the same, there were some who were just lost souls. Nature or nurture.......always a battle to see which one wins.
The photograph of the accounting department is absolutely splendid. Not so many years ago but how the office of 2015 would be different in appearance compared with this.
I'd say you were essentially correct; people usually become who we tell them they will be.
ReplyDeleteWhat a different world it would be if our environment were encouraging and supportive and we all blossomed.
ReplyDeleteHari OM
ReplyDeleteBoth right. It is true that each can only rise to their expectations - however, WHAT those expectations are may require managing and 'reality checking' - and that's where folk like you come in... Not all benefit from a positive mentor. Not all who do have the gumption to grab the opportunity offered... YAM xx
Congrats on finding such good workers to work for you.
ReplyDeleteYou did very well Joanne.
ReplyDeleteI always had bosses who expected far more than I was prepared to give. I was good at my work and they wanted me to train as supervisors, managers and I always said no. I knew myself better than they did and I'm not comfortable being the boss. I was prepared to teach new hires how to do the job so they could then man their own station, but that was enough for me. Who would do the work if everyone is a boss?
expect good things and rise to them, I like that as a motto
ReplyDeleteYou sound like a great boss. I agree with the teacher up above, you can have all the expectations in the world, be supportive and caring and still some students will not thrive--nature for sure, nurture too and the fact they're only with you so many hours a day and the outside world is often a driving force.
ReplyDeleteThis is a marvelous topic for a good philosophical discussion. I could comfortably take either side and offer a good argument. I believe the real truth is somewhere in the middle.
ReplyDeleteThe comment before mine - I agree about "somewhere in the middle". The expectations need to be applied with respect and understanding. I'm sure you did that. I've seen management screw-up by insisting on the impossible just because they think it will move workers to produce more.
ReplyDeleteEXCELLENT POST!
ReplyDeleteMy heavens, I have know you for 30+ years and learn something new with each posting. As i told you recently, your brain won't die. I picture it in a glass case with Formaldehyde and it keeps thinking and working. Thanks. Sort of a Frankenstein thing.
ReplyDelete"he spent his time hurting people who loved him to try to impress those who did not.."
ReplyDeleteI will be thinking about this notion, and various people in my life, for days to come.
I always take the view it is both nature and nurture that matters, and I reckon that what your family expect can be very important. Some people have it in them to defy their families expectations, most of us probably go along with them. It just depends on their nature. Or at least that is how it seems to me.....
ReplyDelete