My township moved its meager funds from the Bank of
Peninsula to the Bank of Hudson, eight miles down the road. That was in the
late twenties, just before the Bank of Peninsula closed its doors. Bank of Hudson has survived for close to a
hundred years, under one name or another. Its iteration when I became my
township’s clerk was First Merit Bank.
The second thing I did as clerk was go into First Merit and
tell them I wanted to look at the township account on line and, gasp, glup, get
monthly statements there. In 2004 this was a new concept to this bank, but the
threat of moving our substantial cash flow to another bank got their attention,
and they enrolled us.
Fast forward to last year, when First Merit had become a
relatively weak bank. They faced down several takeover attempts during my terms
of office, but last year Huntington Bank closed the deal. We received multiple
warnings and instructions by mail; this transition would happen over
President’s Day Weekend. Beginning last Tuesday, I could enroll our account again.
I made no enrollment progress by Wednesday evening, when I
did report to the trustees that Huntington has achieved a new low in juvenile
intelligence; the recorded voice on hold sooths me: “Thank you for your
patience. The next available Customer Care Callee will be with you
momentarily.”
I listened, mesmerized, trying to decipher and understand
“callee.” It finally came to me. I was the caller, and the poor call center
person is the callee.
When I finally got through, one time, that person could not
help me because Huntington had directed me to the wrong department. I went back
into the endless caller loop until I hung up and went home.
Thursday, I called the help line, put the phone on speaker
and laid the receiver on my desk while I worked for the next three hours
waiting for the next available Customer Care Callee. Friday, ditto.
Today I went to Huntington in Hudson. It is grass green, and
every wall screams WELCOME. There is a white board that says, “Yep, you have
come to the right bank.” I joined the end of the line of disgrunt-er’s waiting
for a banker.
When my turn came, I told my disgruntee it was Huntington’s
last opportunity to retain a hundred year old account that currently has a lot
of money in it (real estate tax settlement I cannot access and move to investment!).
When I left, I would have access to the account or it was adios to a lot of
cash flow.
I stared over the desk for one hour as my disgruntee made
phone call after phone call. She even put her phone on speaker and left the
office to consult with another disgruntee. In the end, success.
I missed cards with the Methodists. I am not happy.