The appointment was cancelled. Their records indicted I had no service due to an outage in my area, and they arbitrarily cancelled the service call.
No, fools, I had no service because my receiver is not receiving.
I would not let tonight's tech walk me through all the "now wait five to ten minutes" baloney.
Into her accented English I inserted, over and over, a demand for a technician now.
The service call will be Tuesday, between five and six p.m. A TV has been in my house since 9 am Thursday morning. It functioned for one hour on Friday.
Within minutes I received the satisfaction survey. Time Warner received all 1's, 0 not being an option for happiness.